Walking a dog

  • Knock on the door and move away.
  • Stay at least 2meters away from the person.
  • Consider whether it is possible for the person to tie the dog up to a fixture outside their home.
  • Use your own lead if you have one.
  • Ask the person to wear gloves for the handover if they have them.
  • Ask them to provide dog poo bags if they have them.
  • The volunteer should wear gloves at all times.
  • Untie the dog from the fixture and take for a walk.
  • Observe social distancing practices.
  • Reverse the procedure ensuring that the dog owner is aware that you’ve tied the dog back up on the fixture.
  • Do not leave the dog if you cannot raise the requesters attention.
  • Remove the gloves carefully and dispose of or wash thoroughly.
  • Do not touch your face with the gloves.
  • Wash hands after the activity.


Members of the CFSG (Canine and Feline Sector Group) have come together to provide clear guidance to owners on how to look after their pets during the current COVID-19 crisis. Pets are valuable family members who can provide comfort and companionship to people during this period of time when many will be self-isolating or unwell. We want to ensure advice around their care is clear and people know where to go for further up to date information on controlling the spread of COVID-19 whllst meeting their pet's welfare needs.

The CFSG have produced a handover protocol between people walking friends’ and neighbours’ dogs. Throughout this document the terms ‘key worker, ‘shielded person’, ‘vulnerable person’ are those set out in government guidance.
Further info at : http://www.cfsg.org.uk/coronavirus/
Pet Service Protocol Matrix
7th April 2020 (This guidance is subject to change depending on Government advice)  CFSG, Canine and Feline Sector Group
Collection of pet by operator by appointment
CFSG handover protocols must be observed.
Only dogs from the same household at one time
Only collect dogs from the same household at a time
When walking, don’t transport in a vehicle for walks
Wash pet’s items, like bowls, toys etc. upon arrival
Wipe down the pet on arrival and departure
Use a different lead to the owner’s.
Where possible, minimise touching the dog.
Don’t allow other people or pets to come into contact with the dog.
Wash the lead with soap and water once the dog has been returned.
Time  period between dogs from different households
Dog Walking
Home care
72 hours

Volunteering during the Coronavirus (COVID-19) pandemic 

It’s fantastic to see volunteers offering to help but volunteers also need to protect themselves during COVID-19.

Please remember:

  • Before volunteering, wash your hands with soap and water – do this for at least 20 seconds. Take sanitiser gel with you and use as and when appropriate when you don’t have access to soap and water and washing facilities
  • Always wash your hands when you get home from volunteering
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the nearest bin immediately and wash your hands afterwards
  • Try to avoid close contact with people who are unwell
  • Do not touch your eyes, nose or mouth if your hands are not clean
  • When helping neighbours please only offer to help for the tasks you feel comfortable doing and are able to do.

Volunteers helping local neighbours need to make sure that if they become unwell themselves they MUST not volunteer. Volunteers need to protect themselves and not put other people at risk.

Safeguarding Information

The government has published information on Safeguarding.  This factsheet is designed to address specific concerns that people involved in supporting their community may have at this time.


Any Concerns whatsoever should be reported to the ‘My High Legh’ Admin team without delay using the below telephone numbers:

07808 207342

07510 749847

Advice for Dog Walking Volunteers

You may leave your house to provide care or help a vulnerable person. This includes walking a dog for someone who is unable to leave their house because they are self-isolating or being shielded. You should remember to wash your hands before and after handling the dog and keep 2 metres away from other people and animals, including when handing over the dog to the owner.


Financial Liability

It is recommended that volunteers help with transactions limited to £20.00 in value where possible.

However in the event hat a larger shop is required the Admin Team have negotiated an arrangements with BOOTHS in Knutsford whereby you can go to Till 14 and explain that you are shopping for people who are isolating. The shopping will then be scanned through and when the total is know the Till Assistant will help the volunteer to telephone the isolated person advising them of the cost and obtain their credit/debit card details over the telephone so that payment can be taken. The volunteer should hand the till receipt to their isolated individual along with their shopping.

Hopefully, this arrangement will avoid the handling of large amounts of money.

Public Liability Insurance

The Insurance Providers of the Parish Council have confirmed that our Street Champions are covered by the Public Liability Insurance already in place.

Illness/Change of Circumstance

If at any time a volunteer becomes ill or feels that they are no longer able to participate in their role then they should immediately notify the Admin Leaders on one of the following numbers to that appropriate steps can be taken

07808 207342
07510 749847

Contact can also be made by email at This email address is being protected from spambots. You need JavaScript enabled to view it. which is monitored by Gail Coenen and John Tuck.

Keep up to date

Current Guidance on COVID-19 can be following on the following link


Thank You!

A whole lot of gratitude and thanks to those volunteers who are providing support. 

The situation is ever changing and we really appreciate your offers and enthusiasm but it might not be right now that you're needed.  One day soon you can get the chance to get involved and change someone's life. 

So, please try and stay motivated and know that the call could happen asking you to spring into action.  In the meantime, we thank you!

It is important to be aware that dentists can only provide emergency dental appointments to patients who are ‘well’ and not thought to be infected with Covid19. If you are unwell with suspected Covid19, they ask that you do not attend the practice. The NHS advice is currently to self isolate at home for 7 days and then seek the dental treatment you require after this period. If you feel you cannot wait this long, then you are advised to ring NHS111 where you will be told how to access the necessary care. 

Remember -

  • If you are self-isolating and or social distancing then attending for dental appointments is not possible.
  • If you can get to the surgery the treatment they can provide is very limited at the moment.
  • Practices are operating a telephone help line for emergencies and treatment if totally unavoidable.
  • If you have symptoms of Covid 19 (new persistent cough and/or fever you should not attend the practice). 

Advice on Common issues faced

  •  If you have a swelling on your face or difficulty swallowing, this requires urgent professional attention so don't be afraid to phone your surgery for advice.
  • If you have dental pain there are a few things you can try to manage the pain until normal services can resume.

 Pain from teeth 

If the tooth is acutely sensitive to temperature, antibiotics will not fix this. The decay needs to be removed to allow the tooth to heal. If the bacteria have caused irreversible damage to the nerve in the tooth then a root filling is required or the tooth needs to be extracted.

 • If there is a cavity in the tooth, a temporary filling material can be packed into this space. These temporary filling kits are widely available from supermarkets or pharmacies.

 • Don't stop taking the anti-inflammatory when the pain stops (or it will come back again!) You are wanting to reduce the inflammation of the nerve in the tooth which is causing the pain.

 • Aesthetic gel such as Orajel applied to the area can help to numb the pain. 

• Keep your head elevated at night time- When you lie down to go to sleep, the blood pressure in the tooth can increase which increases pain. An extra pillow at night time can help If there is an infection - (a swelling next to the tooth or pus discharging from the gum or around the tooth)

 • Dissolve a spoonful of salt in warm water and rinse around your mouth/ hold it in your mouth next to the infected area. Repeat several times until the pain subsides. 

  • • Rinse your mouth with warm salty mouthwash to try and draw out the infection into your mouth. 
  • • Keep the area cold- reducing blood flow to an area will reduce the inflammation and pain. Apply a cold compress to your face next to the sore tooth, do not apply ice directly to a tooth as this can increase the pain as toothaches are quite sensitive to hot and cold temperatures. 
  • • Clove Oil - This essential oil can be found in health food stores and you can apply it onto the painful tooth with a cotton bud. This works well if there is an exposed nerve due to deep decay but for it to work, you need to place it onto the exposed nerve 
  • • Desensitizing toothpaste such as Sensodyne repair and protect or Colgate sensitive pro relief can help. 
  • • Anti-inflammatory tablets (NSAIDs) can reduce the sensitivity. A combination of ibuprofen and paracetamol has been found to be beneficial if you can take them both. The dose is for an adult 400mg Ibuprofen and 1g of Paracetamol 4 times a day. Do not exceed this dose. However, there are some reports that Ibuprofen may increase the symptoms of COVID-19 so Paracetamol alone is probably best if you have symptoms. Make sure you don't exceed the recommended dosage! 
  • To help manage toothache until you can visit us, there are a few things that may help reduce the pain:
  • Decay is a bacterial infection of a tooth. If the bacteria gets close to the nerve in a tooth, it can cause the tooth to be acutely sensitive. As the infection causing inflammation of the nerve gets worse, the ligaments holding the tooth in position can also get inflamed which causes pain on biting. 

DENTIST – Advice on common issues faced:

  •  Never put heat externally on your face as this can draw the infection into the tissues in your face causing external swellings. 
  • Pain from gums • Thoroughly clean the area with floss or an interdental brush. You could put Corsodyl gel onto the brush to help clean the area Pain from ulcers • To reduce the discomfort, you can try a topical anesthetic gel such as Orajel 
  • Mouth ulcers can be a sign of underlying medical conditions such as iron deficiency so shouldn't be ignored. Any mouth ulcer which doesn't heal in two weeks should be checked by a dentist. 
  • Rinsing thoroughly with Corsodyl mouthwash can help (but Corsodyl will stain your teeth so we don’t recommend this for long term use) 
  • If there is bacteria or food debris trapped between the gum and the tooth, this can cause pain. 

  • To help with healing of ulcers, Gengigel can be effective as well as soothing the pain. Broken ToothThe sensitivity can be reduced by rubbing a de-sensitising toothpaste onto the tooth or placing a temporary filling material over the broken corner until a more definitive filling can be placed. Keep the area clean by brushing and using interdental brushes. 
  • For our patients suffering with broken teeth or lost fillings. Although this can be very annoying, problems of this nature are not often considered an urgent dental emergency. Newly fractured teeth can often be quite sensitive initially and then become more comfortable after a few days. 
  • If a tooth or filling has chipped or cracked, this can cause sensitivity from the tooth being exposed or pain to your tongue from sharp edges. 

Specific Guidance on making deliveries


Your responsibilities when supporting a person isolating:

  • If you have any symptoms of coronavirus such as fever, sore throat or cough then do NOT agree to assist any self-isolated or vulnerable individual.
  • Use telephone contact to agree what errand is required and confirm to them that you will not be able to enter their home. If you agree to drop off shopping, essential items or prescriptions:
  • When you arrive at the persons home, sanitise your hands.
  • Notify them you have arrived by knocking the door or ringing the doorbell and never enter a person’s home. Leave items and receipt on the doorstep, step back at least 2 metres and wait for the door to be opened for the items to be collected.
  • Request the person retrieves the shopping, leaves payment on the doorstep and closes the door. If change is required ask for this to be placed on the door step and retrieve when they have closed the door. Avoid any personal contact such as handshakes.
  • Never take someone’s credit/debit card away from them – even if they ask you to take it and say you don’t need a PIN - just use it to touch the payment point.    

There are 2 reasons for this:

    • handover of a card breaks the person to person safe distance rules – viruses can stick to cards.  
    • It is against the Financial rules to use someone else’s card and NEVER divulge PINS even to Bank Staff. 

If your neighbour is short of cash perhaps they can do an online credit transfer or provide a cheque.   see the guidance on handling money


  • When you leave a persons home, sanitise your hands and any money given where possible.

Completing errands:see the local note on shopping

  • Be cautious of crowded retail stores and pharmacies and shop sensibly.
  • If using your car to deliver items then keep your car clean and disinfect the most used surfaces such as the steering wheel, gear stick and door handles.
  • If using public transport, ensure that you minimise where possible what surfaces you touch and sanitise your hands wherever possible before and after taking any public transport.
  • Use common sense and never put yourself into an environment where you feel there is a risk to yourself or others.

Getting registered for home delivery prescriptions would be a useful step - there are a few companies that do this locally: 

The patient also needs to have registered with their GP for online prescriptions. 

Can I pick up a prescription from the chemist for someone else?

Yes – you need to know their name, address and Postcode, but you can just collect the prescription for them.
If you are dropping off the prescription form for them as well, you may also need to know if they pay for prescriptions. 
If they do pay for prescription, it may make sense for them to buy a ‘prepayment certificate’ by calling 0300 330 1341. A3-month PPC costs £29.10 and will save them money if you need more than 3 prescribed items in 3 months. It also means you don’t have to handle cash. 

Can I order a prescription from a Doctors’ surgery? 

For any practice you can download and sign up for the NHS app.  You can verify your ID for the app without coming into the surgery. 
For Lakeside, you can request prescriptions using the dedicated prescription email address: This email address is being protected from spambots. You need JavaScript enabled to view it..  Please include your full name, DOB, address and the name of the medication you are requesting.  

Thank you to all those who have volunteered for this really important support role.

Below are some important guidelines to follow to make sure that you keep yourself and those you are helping as safe as possible.


  • Make sure you are feeling fighting fit before going out to buy or to deliver anything
  • Keep your distance in shops and when delivering items to High Legh residents – at least 2 metres at all times
  • Follow Government guidance on hygiene, and remember that you can pick up and pass on the virus from any surface you touch
  • Wash or sanitise your hands frequently, and before going out to deliver items and between deliveries
  • Knock on the door when you deliver something, and then step well back – at least 2 metres away
  • Chat to people on the phone or remotely and make sure they have told you about everything that they need
  • Keep information about individuals to yourself unless it is absolutely necessary to share the information
  • Speak to your co-ordinator if you have any concerns or if you find yourself unable to carry out the tasks you have volunteered for
  • Pass on any questions from yourself, other volunteers or residents
  • Make use of the WhatsApp group for help and support, or to bounce ideas off others
  • Keep up to date with Government advice from gov.uk or nhs.uk (see links below)


  • Go out if you are feeling at all unwell, even to put things through people’s letterboxes
  • Go out if you notice a sudden loss of smell and taste - you may be carrying the virus even if you don’t have any other symptoms
  • Feel embarrassed if you have to stop volunteering
  • Go into anyone else’s house, unless it is absolutely necessary
  • Take any unnecessary risks with your health, or with anyone else’s

Keep safe and Thank you!


Further guidance



Some General Guidance on Shopping for Your Street

I need to shop for one of the residents who is vulnerable – can I get access to the stores during the limited times for vulnerable customers

Yes, you can, but please think about whether or not you actually need to do so during those times, bearing in mind what they are for.

The Lymm supermarkets will let you in during the reserved shopping hour. Show them your High Legh Street Champion ID as proof you are a street champion if asked. 

Will the restrictions on numbers of items apply to me if I am shopping for someone else?

Yes - but if it is unavoidable or you are shopping for more than one person at a time, please speak to one of the staff members to explain the situation, show them your ID, and see what they can do to help.

I cannot find an item someone wants – where can I get it? 

  • Do they need that specific item? Can you substitute it? Discuss this possibility in advance of going shopping as it may be very important if they have food allergies.
  • Make sure you have a mobile number for them and call them when you are in the store.
  • Check the High Legh Community Site or Lymm Leave No One Behind Facebook group (you can search for e.g. “eggs”) - they post a lot about what is available locally
  • Think about the alternatives to supermarkets – e.g. Sextons for bread, Farms shops like Abbey Leys for eggs and veg, pet food Budgons(Broome Edge).
  • If you are really stuck you can do a shout out on the High Legh Street Champions WhatsApp group or on Facebook

High Legh Street Champion Project - Role of the Champion

Co-ordinating Organisations: High Legh Parish Council and High Legh Community Association

At this difficult time, there are many people that we know are struggling. It may be because they have to self isolate, or they cannot drive, or are anxious about leaving the house. We can all play our part, however big or small. Organisations across Cheshire East are looking for people to volunteer locally to them - whether it is walking someone's dog, posting a letter or even doing some shopping.

Role of the Street Champion

Be a point of contact for everyone in your street, particularly supporting people who are isolated in their homes and key workers in your street(s) who may have difficulties with fitting in day to day activities like shopping.

Volunteering activities may include picking up / delivering goods, emergency dog walking, phone support, posting mail, and communicating with the neighbours in your street so they can safely help each other.

Is a DBS check required for this role?: see separate guidance notice 

Do you pay expenses?: No

What training is available for the volunteer?:

Safeguarding and role related training is available through webinars, and factsheets on the web.

What support is available for the volunteers?:

Volunteers will be supported by the team providing

  1. Co-ordinating Central Team who can be contacted on 07808 207342 and 07510 749847 (manned by volunteers too)
  2. Whats App Street Champion Group
  3. Facebook Group ‘My High Legh’
  4. Website information pages at www.highlegh.org.uk

 High Legh is so fortunate to have an impressive team of volunteers ready to help those who will find it hard to cope with the present emergency. We have had some questions about the best way to handle money, and this note makes some suggestions about good practice.

Every situation will be different, and the most important thing is to continue to contain the spread of the virus

Before agreeing to assist with shopping, it is worthwhile to agree how the recipient is going to re-pay you – this protects both of you and will avoid any embarrassment later.

Keeping a Record

We would strongly recommend that you keep a record of all your volunteer activities where money changes hands. (And perhaps record everything you do as a volunteer?)

We all hope that the period of lockdown will be short, but it is easy to forget exactly what happened after a few days or weeks.

We have thought about providing a simple on-line method of recording financial and other activity to simplify this. We would like to hear from you whether you would prefer to keep your own records or to use an on-line standardised system.

Whichever way you prefer, keeping an accurate record of what you do can only provide additional protection.

Ways to Pay

As a general rule, try to keep transactions below £20 to minimise risk.

CASH   For many people, cash is still the preferred way to pay. Notes and coins can be handled by thousands of people over time. Cash has always been a possible source of infection, and its worth remembering that retailers are moving to discourage cash transactions. Having said that, the World Health Organisation has made it clear that there is no specific additional risk associated with COVID-19. A disadvantage would be that there is not much of an ‘audit trail’ if disputes arise (heaven forbid!)

CREDIT/DEBIT CARDS     Don’t be tempted to accept another person’s card to pay for their goods – even if they say it’s OK and offer the PIN. Dangerous and violates the card agreement.

New Information BOOTHS in Knutsford have said they will help High Legh Street Champs getting shopping for neighbours who wish to use credit/debit cards.  Go to Till 14 – tell them you are a volunteer picking up shopping for people who are isolated and show your photo Id.  The shopping is scanned through and when the total is known, the Till Assistant will help with phoning the isolated person, telling them the cost and then taking down details of their credit/debit card over the phone to pay for the transaction .  The volunteer should hand the till receipt to their isolated person, along with the shopping 

CHEQUE     This method requires handling – maybe visits to Bank or Post Offices unless your Bank allows you to scan cheques using the camera on your phone. It’s worth remembering that the Post Office offers facilities for depositing cash and checks into current accounts for most UK banks. You usually need a paying-in slip for cheque deposits, and just your bank card for cash deposits (or withdrawals).

BANK TRANSFER     Obviously a minimum contact method of payment, but depends on the payer being able to use mobile banking solutions – or maybe they have someone who could process the transaction for them.

OTHER METHODS   PayPal provides a payment solution using just mobile phone numbers or eMails. And there are probably other solutions available – let us know if you have good ideas.

Worth remembering that the ‘contactless limit’ for credit and debit cards will be raised from £30 to £45 on the 1st April (why do they always choose April Fool’s day for this sort of thing?!)

STAY SAFE – and please share your experiences with us all on WhatsApp as things develop.

Don’t hesitate to contact the backup team on 07808 207342 or 07510 749847 for any help or advice.